What is your role at SCS?
Remote Support Administrator
Remotely assist users and companies with their IT needs such as putting users on systems, file permissions, querying errors and fixing issues with their laptops and devices that can be done remotely over an internet connection.
What attracted you to SCS?
New opportunity for me. I come from fieldwork IT – previously, I spent over a year working for the NHS going around doctors’ practices replacing medical equipment – so working for SCS fills a gap in my experience. It gives me an excellent opportunity to grow, and the people I work with are funny and personable, and I felt part of a team from day one.
What is it that you love about working in IT?
What I love are the constant puzzles. You can have so many things that can cause the same end effect. I love being able to find what causes the issues and then resolving that. And I’ve always enjoyed helping people. It makes me happy that once I have finished helping someone, they are a lot happier themselves, following the work I have done.
What frustrates you the most?
Although I guess you mean an IT-related frustration?!
It frustrates me that PC motherboard manufacturers rush out new hardware to be first to support the next generation of CPU components, that then require mass patching to add compatibility to other core components and stabilise the build. (well, you did ask!)
What is the best tip you can give a client?
When asking for support and being asked questions – be honest – the more information and details you can give a technician, the faster we can resolve issues for you.
If you were stuck on a desert island with a laptop and one piece of software – what would it be?
If I had to stay on the island, it would be the video game Diablo II for teenage nostalgia.
However, once I get fed up with that, I would like to swap it for Autocad so that I could design a boat to get off the island!
(You did say I could have two!)
Anything else we should know about you?
I am a black belt in Goju-Ryu Karate – it originated from Okinawa, Japan; after the banning of swords, a style of self-defence was developed that incorporated farm tools. For example, nunchucks are a tool for beating water out of harvested rice.
If you are a support customer and phone for some assistance, you are very likely to come across Marc soon. He looks forward to helping you.