What do you do at SCS?
Currently, I am a Junior IT Technician, which means that I work alongside the workshop team in processing new orders, troubleshooting and repairing devices, and aiding with the day-to-day administrative tasks, such as preparing upcoming on-site visits. Within my role, I tend to help the team where I can when we are very busy, e.g., taking support calls.
There are aspirations for me to learn every aspect of life at SCS, and I am excited to become a field engineer and visit customers on-site myself – however, there is plenty of exam preparation that needs doing first!
What attracted you to SCS?
Strangely enough, SCS was attracted to me!
While working in my previous job in retail, Jerry (our Executive Chairman at SCS) was a customer who came in to create an order when our computer systems were down. He was impressed by the professional way I handled the inopportune situation, and it just so happens I was studying Computer Science at University – so Jerry gave me his business card, and the rest, as they say, is history!
What attracted me to SCS in return is that SCS proved itself to be a professional and pleasant work environment during my interview process, as well as my month trial period over summer. The whole team at SCS is supportive and patient (which is excellent for me, who is just starting their practical career in IT), and I thoroughly look forward to building strong relationships with our customers and fellow colleagues. So, far I have found the role is just perfect for me.
What is it that you love about working in IT?
I have a personal ethos that doing small things to help people in their daily lives can make a significant difference to their happiness.
In that, I take pleasure in resolving issues and helping where I can to educate and support customers to understand and simplify their workflow. Computers and online working can be complex at times, and supporting others in their work is rewarding. I really enjoy the complexity of it and find that every day is a puzzle!
What frustrates you the most?
As mentioned before, computers and online working can be complex.
Most of the time, the issue we are investigating can have hundreds of reasons for experiencing these symptoms. The troubleshooting and diagnostic cycle can sometimes be quite tedious. But having the patience to, and maintaining the customer’s tolerance, to methodically investigate and not miss any critical details is vital – as the first fix may not be the last to be tried. It can be pretty tiring, but the reward, in the end, is worth it.
What is the best tip you can give a client?
If you are unsure of anything, even remotely, seek help from someone more experienced in your organisation, or contact your support provider.
Cybercrime changes every hour of every day and never sleeps. In your day-to-day work life, there will always be moments of uncertainty: A suspicious email; a program not working correctly; questions like “What is this new file here?”. Asking for support is going to be the safest way to ensure that you can educate yourself on what is causing your uncertainty, and protecting your devices and data from potential attackers.
If you were stuck on a desert island with a laptop and one piece of software – what would it be?
I think the software I would choose is Discord – the community voice chat application (a little bit like the chat function on Teams).
If we presume power and device health are not an issue, I would probably use the software to keep in touch with friends and family, share lots of photos, and enjoy my time in the Mediterranean weather!
If I had to worry about power and device health, I would be contacting the online communities that specialise in locating exactly where someone is in the world. Did you know they can do it from the colour of the ocean from a photo and the direction of the shadows on the ground? Get me out of here!!
Anything else we should know about you?
I’m a huge video game fan and have been tinkering with servers so I can play with friends since I was eleven!
If I’m not at work, I’m either playing games or out on a walk with my camera as an amateur nature photographer.