We offer peace of mind with our onsite IT support

When it comes to working in a busy environment, you want peace of mind from your on site IT support, and having a proactive specialist can help to keep things running smoothly.

Here at SCS Technology Solutions, we do the hard work for you by offering an exceptional level of on site IT support solutions in Lincolnshire, helping to manage all the important data that you store for your business.

Monitoring

We guarantee fast and efficient on site IT support services in Lincolnshire, with 24/7 monitoring of your server. If something happens to your server, we are able to identify the issue and respond accordingly between the hours of 9 am and 5:30 pm. With unlimited telephone support between these hours, you will have access to free technical advice regarding your server and guidance on anything from set up to managing workspaces. If any issues are logged outside of our working hours, we will work to resolve them as soon as possible.

Any cases that are logged via the phone have an average response time of an hour, meaning that issues can be identified and dealt with quickly, resulting in minimal disruption to your business. Whether you need your data recovered from the backup or the server needs inspecting, you can be sure that SCS Technology Solutions will be there to help as we have a 1 hour 43 minute on-site response time when your server fails. Our online fault tracking service offers live status updates to keep you informed on the progress of any issues.

On site IT Support

We pride ourselves on being proactive, which means we regularly carry out pre-emptive maintenance checks on your server to ensure everything is running smoothly. To do this we will send out a Microsoft Certified engineer that you are familiar with and who will answer any questions you might have.

While visiting your business, the engineer will make sure that the server is performing efficiently, with any issues or concerns noted and logged. Sometimes servers are in a corner or room that might not be visited by many people, so it can be difficult to detect if the server is making a strange noise or is omitting an odour. Our engineer will complete a full checklist on your server to ensure it meets our stringent quality standards.

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Straight from our customers...

Mundy’s have used SCS for a period in excess of 15 years and during that time we have found them to be 100% reliable. They are quick to respond to all questions, queries and IT related issues which we put to them (no matter how trivial they are). We would recommend their services to all sectors.

SCS Technology Solutions are Lincs Rural’s trusted partner for all of our IT hardware, software, support and staff training. Over the last 15 years the service has been excellent with zero downtime. They have recently set up remote working for all staff as we adjust to the challenges of the COVID-19 pandemic.

SCS went above and beyond the call of duty. Due to the comprehensive planning by SCS and Timico before migration, and the skill, knowledge and out of hours working by lead SCS implementer – Mat Stead – there was minimum disruption or downtime, and the whole project ran smoothly without major issue.

Thanks to SCS Technology, we now have a robust IT infrastructure that provides us with better performance capabilities and operations have become more efficient. Having an extended period of downtime would be disastrous for our organisation, but knowing we have SCS looking after our IT, especially as they have gone beyond the call of duty in the past, is a great feeling.

One of the biggest challenges we face as a business is ensuring that systems within the hotel are always available anytime during business operation. SCS has been the key to getting us back up and running when there have been outages and failures, meaning the disruption to business has been minimal.

SCS have been looking after our IT systems for quite a few years now and I can not praise them highly enough. SCS make several promises to their customers, one of which is that they will not let you down. We have gone through server upgrades, PC upgrades, new office installs and they have lived up to their promise and never let us down.

121 years combined technical experience

SCS Technology Solutions was established in 1995, and has become a preferred partner in the region.

Gold Microsoft Partner since 2007

Our status as a Gold Microsoft Partner makes us the best-qualified IT organisation in the region.

Qualified engineers to Microsoft standards

Our Microsoft-certified engineers offer guaranteed and audited response times for all our services.

1hr 43m average response time

Our impressive average response time to a server failure. We get you back up and running in no time.

Our FAQ's

Our most frequently asked questions about on site IT support.

If you would like to find out more information, please click below.

Send us your question

Q. I can’t get into a folder on our server, what should I do?

A.

Server folders are protected so that users can only access certain locations, if you do not have permissions to access a required folder you will need to speak to your IT Administrator to have the permissions adjusted.

Q. I’ve deleted/damaged/lost some data by mistake and need it back!

A.

This is down to your backups – they must run frequently and reliably enough to be there for you at these unexpected times of need. Often multiple backups are used to try and guarantee your data security. If it’s a software application that’s broken or damaged, you may need the software vendor on hand to help recover it – so ensure you have the necessary support agreement in place with them; along with an agreed backup strategy. It’s their application, so it must be backed up the way they want it to be.

Q. Why am I prompted for logon details when using Office?

A.

First of all log off and back onto your PC or remote session to the network, if you are still prompted for the username and password enter your full email address and password. If you still get the username and password prompt contact your IT Administrator for assistance.

Book your FREE IT review

The digital landscape is constantly changing and, in order to keep your business ahead of the competition, you need to know you have the best available technology at your disposal.

We can offer you a FREE on-site IT evaluation of your current infrastructure with one of our certified engineers to assess your operation and provide a fully comprehensive report of our findings.

Book your FREE IT Review 01522 883636
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