We guarantee a fast and efficient service, with 24/7 monitoring of your server. If something happens to your server, we are able to identify the issue and respond accordingly between the hours of 9 am and 5:30 pm. With unlimited telephone support between these hours, you will have access to free technical advice regarding your server and guidance on anything from set up to managing workspaces. If any issues are logged outside of our working hours, we will work to resolve them as soon as possible.
Any cases that are logged via the phone have an average response time of an hour, meaning that issues can be identified and dealt with quickly, resulting in minimal disruption to your business. Whether you need your data recovered from the backup or the server needs inspecting, you can be sure that SCS Technology Solutions will be there to help as we have a 1 hour 43 minute on-site response time when your server fails. Our online fault tracking service offers live status updates to keep you informed on the progress of any issues.