The Challenge

Set among acres of beautifully landscaped gardens, in the heart of “Bomber County”, The Petwood is a memorable place to stay in Lincolnshire. Steeped in rich history and unique heritage; this repurposed stately home was once home to the famous Dambusters.

The Petwood offers award-winning cuisine, classic afternoon tea and proximity to the charming Woodhall Spa. It also caters for weddings and other special events.

As with many hotels in the hospitality industry, The Petwood Hotel had been doing things the same way for quite a few years. This incredible, heritage hotel, was in desperate need of a technology overhaul and swift hoisting into the digital age.

The old system involved a combination of new and old styles of paper records, digital spreadsheets and a cloud booking system. Throughout the business, a variety of desktop software versions, such as Microsoft Office 2013/2016/2019 were in use, with little to no standardisation. Backups were performed to tape, with staff needing to remember to change these on a daily basis.

In terms of understanding the intricacies of IT, the hotel was somewhat lacking. The company still relied heavily on a telephone and face-to-face booking system. Not only that, but the instability of the hotels IT infrastructure meant regular crashes and much frustration.

Although The Petwood had an existing firewall, this device did not include many of the advanced protection technologies such as Anti-Ransomware, Data Loss Prevention and DNS level filtering. Also, a new staff Wi-Fi would soon be needed to allow for tableside ordering from a tablet device.

The entire operation was extremely reliant on paper, photocopying and duplicates, resulting in large quantities of waste. The sheer volume of documents and photocopies made it impossible to store data with accuracy and efficiency.

The Solution

Desperate to develop the hotel’s current infrastructure and systems, Managing Director Emma Brealey brought SCS on board. Having met through a business introduction; The Petwood Management Team was impressed by the personable and approachable nature of the SCS team.

Working closely with The Petwood, SCS planned, managed and deployed a new hybrid solution. A new on-premise server was used, with email and specific data moved to the cloud.

Backups now occur through an enterprise ‘Disaster Recovery As A Service’ (DraaS) solution, allowing for frequent daily backups of critical data and on-premise and cloud boot/recovery. SCS also deployed a new firewall and staff wireless solution, allowing for award-winning enterprise-grade protection and coverage.

Alongside reinventing the hotels IT infrastructure, The Petwood required a new IT supplier. Impressed with SCS’s approach, working together came naturally. Working collectively, they drew up a set of practical plans and achievable IT goals. Understanding the hotels budget limitations and existing frameworks, SCS worked together with management to design, build and implement systems for smooth running, security and efficiency.

In a nutshell, SCS rejuvenated an old system, bringing The Petwood Hotel into a modern, digital world. They met the challenges face-on and executed them with accuracy, efficiency and minimum downtime. The foundations in place are now robust, future proof and have the malleability to allow for development as the business evolves.

The Outcome

SCS helped The Petwood on its journey into a modern standardised network – utilising cloud-based applications for core services. All users have the most up to date software with client information protected to the highest standard. Advance backups occur during the day without any staff interaction, allowing for total peace of mind.

Moreover, SCS has enabled 24-hour monitoring, aiding the hotel in their greatest need – an uninterrupted system 365 days a year. Whenever a technical problem arises, SCS have it resolved within their SLA, with minimal disruption to the business.

Streamlining the hotels IT systems and processes, SCS furthermore implemented the cloud-based Microsoft Office 365, enabling staff to work remotely. This technology has undoubtedly assisted business productivity, efficiency and continuity, and helped in developing a robust disaster recovery strategy by hosting critical services in the cloud.

Continually supporting and advising The Petwood in discussions with third-party suppliers – particularly around guest and customer systems – SCS has aided the team in overcoming any integrational challenges.

Our clients words

SCS went above and beyond the call of duty.

Due to the comprehensive planning by SCS and Timico before migration, and the skill, knowledge and out of hours working by lead SCS implementer – Mat Stead – there was minimum disruption or downtime, and the whole project ran smoothly without major issue.

Brilliant from the start!

SCS Technology Solutions are Lincs Rural’s trusted partner for all of our IT hardware, software, support and staff training. Over the last 15 years the service has been excellent with zero downtime. They have recently set up remote working for all staff as we adjust to the challenges of the COVID-19 pandemic.

SCS has been the key to getting us back up and running

One of the biggest challenges we face as a business is ensuring that systems within the hotel are always available anytime during business operation. SCS has been the key to getting us back up and running when there have been outages and failures, meaning the disruption to business has been minimal.

They have never let us down

SCS have been looking after our IT systems for quite a few years now and I can not praise them highly enough. SCS make several promises to their customers, one of which is that they will not let you down. We have gone through server upgrades, PC upgrades, new office installs and they have lived up to their promise and never let us down.

We’re happy to recommend SCS

SCS have been looking after the IT requirements for AMP Rose since March 2008. Initially working alongside our in-house IT, and then stepping up and taking over the day-day running of our network/servers. We have routine visits each week to keep everything in check, and find our IT works just as well; if not better than when we had our own in-house IT. We would be happy to recommend SCS Technology Solutions to any organisation looking for a reliable long-term IT partner

100% reliable

Mundy’s have used SCS for a period in excess of 15 years and during that time we have found them to be 100% reliable. They are quick to respond to all questions, queries and IT related issues which we put to them (no matter how trivial they are). We would recommend their services to all sectors.

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We can offer you a FREE on-site IT evaluation of your current infrastructure with one of our certified engineers to assess your operation and provide a fully comprehensive report of our findings.

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