6 questions to ask when looking for an IT support company

As an SME, it’s unlikely your business can spare the expense of having a full time IT professional in-house. Outsourcing your IT support can be one of the most cost effective ways to have a team of reliable specialists managing your IT whenever you need them.

IT support Lincoln

There is a variety of IT support companies out there, but how do you decide which one is right for you?

Here are 6 key questions to ask when looking for an IT support company:

  1. How much experience do they have?

Anyone can claim on a website that they provide IT support, but do they have proof? Ask your associates about their own experiences and look at client testimonials to see what other people say about the organisation.

  1. Do they understand your business?

An IT provider that knows how your business works and operates will be able to understand what type of IT services best suit your needs. Think about the type of software and systems you require – can they provide this

  1. Are they reliable?

Even the most reliable technology fails now and then – do you require an IT provider that can offer a fast response time? If your software or hardware fails and there is a deadline looming, then a quick response from your IT support company is vital.

  1. Do you offer improvements and recommendations?

A great IT provider will not only look after your IT but will offer recommendations to help your business operate smoothly. They might be able to offer new software or hardware that will make your business more efficient, potentially giving you a competitive advantage.

  1. What accreditations do they have?

What industry accreditations does the IT support company have? Are they a Microsoft Partner? What do they specialise in?

  1. What level of support do they provide?

What sort of IT support packages do they provide? Do they meet your needs and can they continue to help you as your business grows?

If you have any questions about IT support or would like a FREE IT review for your business, please give us a call on 0800 9520652 or email sales@scstechsolutions.co.uk.