After commissioning an independent marketing company to conduct a customer feedback survey, we are delighted to announce that 100% of our customers said they would recommend our IT services to a friend or colleague.
The survey also revealed that 100% of our customers rate us either good or great for our technical expertise, and the majority rate us highly for our customer service and friendly staff.
With IT being so important for most businesses to remain operational, having an IT problem can cause massive disruption. That is why at SCS Technology Solutions we promise to our customers:
- To not let them down
- To send out an engineer that they will know
- To keep them informed of how and when things will be resolved
- To always respond within our Service Level Agreements
- To tailor our services to suit their needs
- That our relationship will be mutually beneficial
It is clear from the results of the survey that our team are delivering exactly the level of IT support that our customers need, and are managing their IT safely and efficiently.
Jerry Parker, Managing Director, explains what this exciting news means for the business going forward:
“We couldn’t be happier that 100% of our customers would recommend us to another business. Not only is this a fantastic morale boost for the team, it also demonstrates that our customers are happy with our level of support, and that we are helping businesses and their IT run smoothly. We would like to say a massive thank you to all our customers that completed the survey, and those who continue to support us.”
If you would like to talk to us about how SCS Technology Solutions can benefit your business with exceptional IT support, contact our team on 0800 9520652.