A survey from Deloitte has revealed that one in five online shoppers have had their personal details stolen or their online accounts used for unauthorised transactions.
Astonishingly, almost 50% of respondents said that they felt targeted by cyber-fraudsters. Just under 40% said that they have had online personal information stolen or deleted because of a virus, and this is a 26% increase from 2013.
In light of the recent TalkTalk scandal, in which the personal data of thousands of customers were stolen by online hackers, customer trust in the company’s ability to protect their personal details was down to 23% from 29%. It later emerged that the hackers were able to steal customer information from TalkTalk because it wasn’t encrypted.
TalkTalk’s share price has since fallen 25%.
Over half of people did not know what personal information companies where holding of theirs, which raises questions over the necessity in storing certain elements of customer’s information. Information including credit scores, insurance claims and even your health history is stored by some companies and can be stolen by hackers.
What can you do to help protect yourself?
When making online purchases, try to use closed home internet networks. These are likely to be more secure than public Wi-Fi networks. Do not leave your bank details on auto-fill. If you leave your bank details saved to a website, a hacker only needs your password to gain access to your entire online shopping account.
It also helps to use different passwords for each online account. This will minimise the damage of a hacker accessing just one of your accounts. Sadly, a lot of people only use one password for all of their accounts and therefore hackers can use the same email address and password to access multiple accounts.
How do they know who you’ve go an account with? They hack into your email account and see which companies are sending you emails.
If you would like more advice on how to protect yourself online, give SCS Technology a call on 0800 9520652.